ENGRANAJE HOPPE 16MM MANUAL 45/92, LENGUA A 24.41 ", 1" D / B, 36 "HH

Great

Replacement lock fit perfectly.

The locking mechanism was what was needed and was installed easily. However, the tongue portion was not needed and was for a different door type. I was required to purchase the entire assembly even though that part was not used. Contacted customer service twice before purchasing for assistance and person was not only unhelpful but extremely condescending. Rather than helping, he made it more difficult. He insisted that I was not using the correct terminology and should go to the website for measurements and specifications. However, I could not find the instruction area on the website that showed how to measure and what specific terminology he wanted me to use so he could help me. He was impatient and did not want to spend time helping me.

What took so long to get it?

Hoppe Multipoint Lock 16MM Manual 45/92 Gear, Tongue At 24.41", 1" D/B, 36" HH