Hoppe Multipoint Lock 16MM Manual 45/92 Gear, Tongue At 24.41", 1" D/B, 36" HH

The locking mechanism was what was needed and was installed easily. However, the tongue portion was not needed and was for a different door type. I was required to purchase the entire assembly even though that part was not used. Contacted customer service twice before purchasing for assistance and person was not only unhelpful but extremely condescending. Rather than helping, he made it more difficult. He insisted that I was not using the correct terminology and should go to the website for measurements and specifications. However, I could not find the instruction area on the website that showed how to measure and what specific terminology he wanted me to use so he could help me. He was impatient and did not want to spend time helping me.

What took so long to get it?

Hoppe Multipoint Lock 16MM Manual 45/92 Gear, Tongue At 24.41", 1" D/B, 36" HH

I ordered this piece to fix my Hoppe multipoint door lock that had apparently stripped a gear. The ordering process was pretty straightforward and the price was the lowest I could find online. Product arrived in about 10 working days and was in perfect condition. Installation went well although I did not use the lower latch arm that came with the unit. I used my existing upper and lower latch arms and they fit perfectly with this new lock unit. After some minor adjustments I had the lock installed in about 30 minutes. I have no complaints about this whole process but if I could offer a suggestion it would be to sell the lock head unit alone without the lower latch arm. Less shipping and waste that way. Thanks Countryside!

Countryside had the exact replacement assembly that I needed to fix my multipoint lock. It took less than 25 minutes to remove the old assembly and install the new one. Saved me about $500 vs having a locksmith do it. Take your time, do your research, understand the terminology and the required measurements, and get ‘er done.